Privacy Policy

Effective Date: June 15, 2026

Welcome to Chiris Patisserie (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how Chiris Patisserie collects, uses, stores, and protects your personal information when you visit chirispatisserie.com, place an order, contact us, or interact with our services.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Event details related to your order

  • Messages, inquiries, and special requests submitted through our website, email, WhatsApp, or social media

Order Information

  • Product selections

  • Custom cake requirements

  • Flavour preferences

  • Delivery instructions

  • Allergy information voluntarily provided by customers

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of visit

  • Referring website information

  • Cookie and analytics data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Arrange deliveries and pickups

  • Respond to inquiries and customer support requests

  • Provide order updates and confirmations

  • Improve our products, services, and website experience

  • Maintain business and accounting records

  • Prevent fraud and unauthorized activities

  • Comply with applicable legal obligations

3. Payment Processing

Payments made through our website are processed by secure third-party payment providers. Chiris Patisserie does not store complete credit card, debit card, UPI PIN, CVV, or banking credentials on its servers.

Customers are encouraged to review the privacy policies of payment service providers used during checkout.

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Enhance customer experience

  • Monitor website performance

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Information Sharing

We do not sell, rent, or trade customer information to third parties.

We may share information only with:

  • Delivery and logistics partners for order fulfillment

  • Payment processors for secure transactions

  • Technology service providers supporting our website operations

  • Government authorities, regulators, or law enforcement agencies when required by law

All third parties are expected to handle personal information responsibly and securely.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.

7. Data Retention

We retain customer information only for as long as necessary to:

  • Complete orders

  • Provide customer support

  • Maintain accounting and tax records

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

After the retention period, information may be securely deleted or anonymized.

8. Marketing Communications

With your consent, we may send promotional messages, special offers, new product announcements, and event updates.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in communications.

9. Customer Rights

Subject to applicable law, you may request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information where legally permissible

  • Withdrawal of consent for marketing communications

Requests may be submitted through the contact information provided below.

10. Children’s Privacy

Our services are not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices or content of external websites.

Customers should review the privacy policies of any third-party sites they visit.

12. Changes to This Privacy Policy

Chiris Patisserie reserves the right to update or modify this Privacy Policy at any time. Updated versions will be published on this page with a revised effective date.

Continued use of our website following changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Chiris Patisserie
Website: https://chirispatisserie.com
Email: info@chirispatisserie.com
Phone: +91 90360 39046
Address: Bengaluru, Karnataka, India

By using chirispatisserie.com, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.