Refund and Returns Policy

Effective Date: June 15, 2026

At Chiris Patisserie, every cake, dessert, and baked product is handcrafted to order using premium ingredients and customized according to customer requirements. Due to the perishable and customized nature of our products, our Refund and Returns Policy is designed to ensure fairness to both our customers and our business.

1. Order Confirmation

Orders are confirmed only upon receipt of the required advance payment. Production begins based on the confirmed order details provided by the customer.

Customers are responsible for reviewing and verifying all order information, including delivery date, pickup time, flavor, design, message, and contact details before confirmation.

2. Cancellation Policy

Standard Orders

  • Cancellations requested 7 or more days before the scheduled delivery or pickup date may be eligible for a partial refund after deduction of administrative and processing charges.

  • Cancellations requested less than 7 days before delivery may not be eligible for a full refund due to ingredient procurement and production commitments.

Custom Cakes, Wedding Cakes, and Event Orders

  • Custom-designed products require significant preparation and advance planning.

  • Cancellations made within 72 hours of delivery or event date are strictly non-refundable.

  • Deposits paid for wedding cakes, celebration cakes, and large event orders may be non-refundable once production planning has commenced.

3. Returns Policy

Due to food safety regulations and the perishable nature of bakery products:

  • Cakes, pastries, desserts, cookies, chocolates, and other edible products cannot be returned once delivered or collected.

  • We do not accept returns of products that have been opened, consumed, altered, improperly stored, or handled after delivery.

4. Damaged or Incorrect Orders

Customers are requested to inspect their order upon delivery or pickup.

If a product is:

  • Delivered in a damaged condition,

  • Incorrect compared to the confirmed order,

  • Missing items from the order,

the customer must notify Chiris Patisserie within 2 hours of receiving the order and provide clear photographs of the issue.

After review, we may, at our sole discretion:

  • Offer a replacement product,

  • Provide store credit,

  • Issue a partial or full refund where appropriate.

5. Quality Concerns

If a customer believes there is a quality issue with a product, the concern must be reported within 24 hours of delivery or pickup.

To investigate the matter, we may request:

  • Photographs of the product,

  • Batch information,

  • Description of the concern,

  • Remaining product for inspection, where applicable.

Refunds or replacements will be considered only after review by our quality team.

6. Delivery Delays

While we make every effort to deliver orders within the agreed time window, delays may occur due to:

  • Traffic conditions,

  • Weather events,

  • Vehicle breakdowns,

  • Force majeure circumstances,

  • Unforeseen operational issues.

Delivery delays alone do not automatically qualify for a refund unless the delay substantially affects the usability of the product and is determined by Chiris Patisserie to warrant compensation.

7. Non-Refundable Situations

Refunds will not be provided for:

  • Minor artistic variations in handcrafted products.

  • Slight color variations due to screen display differences.

  • Customer dissatisfaction based solely on subjective design preferences where the order matches the approved design.

  • Incorrect information provided by the customer.

  • Failed delivery attempts caused by incorrect addresses, unavailable recipients, or inaccessible locations.

  • Damage occurring after successful delivery or pickup.

  • Products consumed wholly or partially before a complaint is reported.

8. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing timelines may vary depending on:

  • Payment provider policies,

  • Banking institutions,

  • Transaction method used.

Typically, approved refunds are processed within 7–14 business days.

9. Contact for Refund Requests

For refund, cancellation, or order-related concerns, please contact:

Chiris Patisserie
Website: https://chirispatisserie.com
Email: info@chirispatisserie.com
Phone: +91 __________

Our team will review each request fairly and work toward an appropriate resolution.

10. Policy Updates

Chiris Patisserie reserves the right to modify this Refund and Returns Policy at any time. Updated versions will be published on our website and become effective immediately upon publication.